Executive Assistants 2026: The Journey Continues

Trends, Tools & Tactical Skills

In the first part of our blog post, we introduced five core competencies that will make Executive Assistants a strategic success factor in the years ahead. But the EA skill set is far from complete – demands are evolving dynamically, and so is the role.

In Part 2, we take a closer look at five additional skills that not only prepare EAs for the future but also give them genuine influence.

Skill #6: AI Competence & Data Literacy

Artificial Intelligence will transform not only the tools we use but also the way we work. EAs who understand and apply AI create real value:

• Understanding AI functionalities (prompting, automation, analytics)
• Selecting and evaluating AI-based tools for daily work
• Critically assessing AI output and ethical considerations
• Using data to support decision-making

Challenge: AI can seem “magical,” but the key lies in targeted, intentional application – not blind trust.

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• Secure networking: Top security standards with seamless Microsoft 365 integration.

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Skill #7: Learning Agility & Curiosity

Change is constant, and only those who enjoy developing themselves remain relevant. Invest in:

• Continuous learning (microlearning, podcasts, learning platforms)
• Openness to new methods and role concepts
• Self-reflection and personal growth

Challenge: In daily business, learning often gets sidelined. Dedicated time slots – supported by management – are essential. Work time should also be learning time.

Meta-skill: Learning competence
By 2026, the EA role will not be static – it will become a learning interface within the company. Those who can quickly absorb new information, evaluate it critically, and apply it directly will have a clear competitive edge.

Learning tips:

• Define a monthly learning focus
• Use platforms like LinkedIn Learning strategically
• Network with other EAs for knowledge exchange and sparring

Skill #8: Project Management & Ownership

EAs no longer just manage calendars – they oversee processes and projects. This requires:

• Applying project management methods (e.g., Kanban, Scrum, Design Thinking)
• Communicating with project teams and stakeholders
• Keeping timing, resources, and goals on track
• Taking responsibility – even without a formal project role

Challenge: Without clear delegation from management, project responsibility often remains informal – trust and structure are key.

Tip: The MOCHA model (Manager, Owner, Consulted, Helper, Approver) helps clearly define roles in projects, making it ideal for EAs with lateral leadership responsibilities. The Delegation Worksheet is a practical tool to clarify expectations, resources, and check-ins.

Skill #9: Sustainability Awareness & Ethical Action

EAs also contribute to sustainability within the organization – both operationally and communicatively. Relevant topics include:

• Planning sustainable events, travel, and office processes
• Supporting internal sustainability initiatives
• Sensitivity to social responsibility (DEI, CSR)
• Communicating ethical standards and values

Challenge: Sustainability is often seen as “nice to have,” handled by PR, CSR, or special task forces. Yet here lies the opportunity: EAs sit at strategic intersections between management, operations, and communication. They organize events, coordinate travel, structure processes, and work with multiple departments – giving them direct influence on sustainable practices.

Skill #10: Creativity & Visual Competence

From presentations to internal communication and social media support, creative input from EAs is increasingly in demand:

• Designing slides, visuals, and storytelling elements
• Using tools like Canva, Microsoft Designer, or Copilot
• Developing ideas for internal communications and employer branding

Challenge: Creativity thrives when given the chance to experiment. Signing up for creative workshops and learning new techniques can be highly valuable.

Tip: Canva Docs for smart meeting documents
Canva Meeting Minutes Template
Create interactive agenda documents directly in Canva. Tag teammates, add comments, and share live. Perfect for hybrid or asynchronous meetings.

Call to Action for Management

• Invest in your EA: They are your business accelerator.
• Support, don’t just demand: Budget for training, tool mastery, and certifications.
• Include, don’t exclude: Involve your EA in decision-making, strategy meetings, and project planning.
• Digitally empower: Provide modern tools for professional, data-driven meeting and information structures.
• Empowerment over micromanagement: Give your EA responsibility, room to shape, and visibility.

An excellent EA is the lever that turns good management into exceptional leadership. Investing in this role means directly investing in the company’s future.

Conclusion: The Future Belongs to the Shapers‍

Executive Support Professionals are no longer just a “support role” – they are multipliers for efficiency, communication, and decision quality. The skills we’ve outlined are not mere add-ons but true business assets. EAs who master them go far beyond classic organization and act as strategic catalysts in their organizations. These capabilities are both a response to trends and a powerful career booster.

About the Author‍

Diana Brandl is a former executive assistant and speaker at renowned companies such as Sony, Mister Spex, and Babbel. She works as a coach, trainer, and consultant. Diana is a successful podcaster and author, and is regarded as Germany’s most prominent voice for the profession of Executive Support Professionals.